Twnty – Twnty d.o.o. – purchase in the online store www.twnty-twnty.com

Company information:
Name: Twnty-Twnty d.o.o.
Headquarters: Gramača 9A, 10000, Zagreb, Republic of Croatia
Registration number: 081362874, OIB: 76897070036
E-mail address: info@twnty-twnty.com
Mob: +385 91 553 6712

Bank account at Privredna Banka Zagreb d.d. Radnička cesta 50, Zagreb

IBAN: HR6523400091111126978

Twnty – Twnty d.o.o. provides an information society service via its website at the domain www.twnty-twnty.com. The service refers to the online sale of goods and services, online data offers, online advertising, an electronic search engine and the ability to search for data and services transmitted over an electronic network, which mediate network access or store User data, as well as managing the content of the said website and conducting possible financial transactions.

These Terms of Purchase are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act, and serve to ensure that the Buyer, before concluding a distance contract, is informed in a clear and understandable manner about a number of circumstances relevant to the conclusion, execution, and termination of the contract, all in accordance with the legal regulations.

The term Seller therefore refers to Twnty – Twnty d.o.o., Gramača 9A, 10000, Zagreb, OIB: 76897070036, MB0: 081362874, registered with the court registry in Zagreb, OIB: 7689707003, Gramača 9A, 10000, Zagreb

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T: +385 91 553 6712, E:info@twnty-twnty.com, W: www.twnty-twnty.com

These General Rules govern the terms and conditions for the use of the aforementioned website by the User. The General Terms and Conditions are published in Croatian.

These terms and conditions of purchase define the procedure for ordering, paying, delivering and returning or complaining about goods offered on our website. The supplier (Seller) of the goods offered on these pages is Twnty – Twnty d.o.o., and the Buyer/consumer of goods is a visitor to the online store who selects at least one product, fills out the electronic order form and sends it to the Seller.

All prices on the website www.twnty-twnty.com are expressed in euros and include VAT. When purchasing, the prices on the day of the order apply, i.e. all ordered goods will be delivered at the prices that were valid when the offer was made, i.e. at the time of the order. Prices are valid until the new price list is processed.

Twnty – Twnty d.o.o. is authorized to change prices without prior notice. Also, Twnty – Twnty is authorized to determine discounts and promotions at any time without prior notice.

The terms of purchase form part of the contract concluded remotely, together with the specifications and price(s) of the purchased product(s), and before confirming the order for the purchase of an individual product, the Buyer will be asked to accept/declare that he/she is familiar with/agrees with them, while after confirming the order (concluding the contract), they will be delivered to the Buyer as the content of an e-mail message confirming that the contract has been concluded. The Seller reserves the right to change the terms and conditions at any time, provided that the said changes shall enter into force upon publication on this website.

For a validly concluded contract, the Buyer must be a person with full business capacity. The Buyer is responsible for the completeness and truthfulness of the data entered during registration.

For the purposes of these General Terms and Conditions, the User of the information society service is any natural person over the age of 18 or a legal entity on whose behalf the website is used by a person over the age of 18.

By using the website, the User confirms that he/she is familiar with the General Rules and Terms of Use of the website and undertakes to use it exclusively in accordance with the said rules.

REGISTRATION

The buyer may or may not be registered on www.twnty-twnty.com in order to make a purchase. When registering, the buyer is required to enter an email address and password.

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ORDERING
Ordering goods is possible 24 hours a day, 7 days a week. Goods are ordered exclusively via an electronic form – the online store’s shopping cart. The Buyer may or may not be registered on the Seller’s website in order to place an order. However, the Buyer is required to enter contact details and addresses (own and delivery) in order to complete the order process. If the Seller is unable to deliver all ordered items, it will deliver those that it can, and will notify the Buyer in writing of this within the period communicated to the Buyer after the order has been placed.

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PAYMENT

TWNTY – TWNTY webshop accepts payment via cash on delivery and bank transfer via credit card.

TWNTY – TWNTY uses WSPay for online payments.

WSPay is a secure online payment system via credit and debit cards. debit cards in real time, and other payment methods. WSPay ensures the buyer and merchant secure entry and transmission of card data, as confirmed by PCI DSS certification. WSPay uses 356-bit SSL encryption TLS 1.2 cryptographic protocol as the highest standard to protect data entry and transmission.

ORDER CONFIRMATION
After placing the order, the Buyer will receive a notification that the order has been received. Within the order confirmation, in which he can clearly check the entered data and the ordered item, the Buyer will also be provided with the general terms and conditions of use. If any of the ordered items are not available, the Buyer will be notified in a timely manner.

DElivery of goods

Standard delivery of goods is carried out by the PICK & PACK warehouse within 10 working days from the moment of order confirmation (unless there is an extraordinary situation).

Express delivery of goods is made by PICK & PACK warehouse within the next working day from the moment of order confirmation (unless there is an extraordinary situation).

Personal pickup of the order is done at the address PICK & PACK warehouse: Ulica grada Gospića 1a, 10 000 Zagreb. This type of delivery is free for the customer and can be used on the next working day, i.e. after visible payment. Once the payment is visible, the buyer will receive information and only approval to pick up the order via e-mail.

The buyer has the right to refuse to pick up a shipment that shows visible external damage when picking up the shipment.
The goods are insured against loss in delivery, and if the buyer does not receive any notification or delivery from the Seller or the delivery service after 20 days from placing the order, he must notify the Seller so that he can take action to find the shipment or send a replacement. If the Buyer does not pick up the shipment from the carrier within 5 business days, the shipment will be returned to the seller.

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ONLINE DISPUTE RESOLUTION (ORS)

You can resolve the dispute online via link

DELIVERY COST
Delivery cost in Croatia is not charged for orders exceeding €200.00. For standard delivery in Croatia less than €200.00, the cost is €3.98. The delivery price includes VAT. For all other countries, delivery is charged according to the price list that corresponds to the PICK & PACK warehouse, depending on the country.

If the customer has chosen cash on delivery, then an additional charge of €1.00 is added. Express delivery is available for delivery within the Republic of Croatia and costs €8.00. The personal pickup option is free of charge.

CANCELLATION OF PURCHASE

In accordance with Article 72 of the Consumer Protection Act, the buyer has the right to cancel the purchase within 14 days. The 14-day period begins on the day of collection, or delivery of the ordered goods. In doing so, the buyer is obliged to notify the seller in writing at the e-mail address info@twnty-twnty.com

If the buyer has already collected the goods and canceled the purchase, he must return the collected goods upon written notification to the seller. When returning products, they must be unused and undamaged, with a copy of the invoice attached. (Can also be sent in email format) and sent all together to the sender’s address.

Recipient:  TWNTY-TWNTY d.o.o.

Head office: Gramača 9A, 10000, Zagreb, Republic of Croatia

Email address: info@twnty-twnty.com

Mobile: +385 91 553 6712

The costs of returning the goods are borne by the buyer.

The seller is obliged to refund the buyer’s money no later than 14 days after receipt of the goods. The buyer also returns ordered goods, or shipments that the buyer does not want to accept, at his own expense.

COMPLAINTS AND OBJECTIONS
Twnty – Twnty is responsible for the quality, or actual manufacturing defects, of the products purchased at the online store www.twnty-twnty.com

If the buyer has any objections to the purchased products, according to Article 10, paragraph 6 of the Consumer Protection Act, he has the right to send a written complaint to the seller in the following manner:

• by mail to the address of the company Twnty – Twnty d.o.o.

Gramača 9A, 10000, Zagreb, Republic of Croatia

• by e-mail info@twnty-twnty.com

Please enter your name and surname, address, contact and description of the complaint. We will respond to your complaint in writing within 14 days of receiving it.

You can download the complaint form at the following link.

Twnty – Twnty’s response for material defects of purchased products in accordance with the Civil Obligations Act.

TWNTY – TWNTY IS RESPONSIBLE FOR MATERIAL DEFECTS OF THE PRODUCT

A defect exists:

1. if the item does not have the necessary properties for its regular use
2. if the item does not have the necessary properties for the special use for which the buyer is purchasing it, which was known to the seller or should have been known to him,
3. if the item does not have the properties and characteristics that were expressly or tacitly agreed upon, or prescribed,
4. when the seller has delivered a thing which is not identical to the sample or model, unless the sample or model was shown for information purposes only,
5. if the thing does not have the properties which are normally present in other things of the same type and which the buyer could reasonably expect from the nature of the thing, taking into account in particular the public statements of the seller, the manufacturer and their representatives paragraph on the properties of the item (advertisements, labeling of the item, etc.).

The buyer is obliged to notify the seller of the existence of visible defects within two months from the day he discovered the defect, and at the latest within two years from the transfer of risk to the buyer. If, after receipt of the item by the buyer, it turns out that the item has a defect that could not be discovered by a normal inspection upon receipt of the item, the buyer is obliged, under threat of loss of rights, to notify the seller of this defect within two months from the day he discovered the defect.

The seller is not liable for defects that appear after two years have passed since the delivery of the item. The rights of the buyer who has notified the seller of the existence of a defect in a timely manner shall expire after two years, counting from the date of sending the notification to the seller, unless the buyer was prevented from exercising them by the seller’s fraud.

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If the existence of a material defect is determined, the seller may have one of the following obligations, all in accordance with the provisions of the Obligations Act at the consumer’s choice:

1. removal of the defect,
2. delivery of another product without the defect,
3. price reduction

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The buyer may terminate the contract only if he has previously given the seller a reasonable additional period for performance. If the defect is insignificant, the buyer does not have the right to terminate the contract, but he is entitled to other rights from liability for material defects, including the right to repair the damage.

The buyer may terminate the contract without setting a further period if the seller, after being notified of the defects, has informed him that he will not fulfill the contract or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even within the further period, as well as in the case where the buyer cannot achieve the purpose for which he concluded the contract due to the seller’s delay.

If the seller fails to fulfill the contract within the further period, it is terminated by law, but the buyer may maintain it if he declares to the seller without delay that he maintains the contract in force.

When the buyer is a legal person, he is subject to The rules on material defects stipulated in the Obligations Act apply.

REPLACEMENT

Exchange is possible with the receipt as proof of purchase. All customers have the right to exchange goods. Exchange of goods is possible within 14 days of receipt of the shipment. You must request an exchange via e-mail with the content “EXCHANGE: ORDER NUMBER” from receipt of the shipment. In the e-mail, you should explain whether you want to exchange the product for the same product in a different size or color, or for another product from our offer. You must then return the product to our address within 5 working days of the approved request. Once we determine that the returned product is undamaged and in its original packaging, we will make an exchange. If you exchange the product for a product of higher value, you will first need to pay the difference to our account, and if it is of lower value, we will return the money to your account. You must bear the direct costs of replacing the goods yourself.

TERMINATION OF CONTRACT AND REFUND

The return is accepted with the presented receipt as proof of purchase. The buyer has the right, without giving reasons, to unilaterally terminate the Purchase Agreement within 14 days, counting from the day of taking over the product. The contract is terminated by a written notice of contract termination by completing the UNILATERAL CONTRACT TERMINATION FORM or by another unequivocal statement expressing the will to terminate the contract. The Buyer is obliged to deliver the form or the aforementioned statement to the Seller, by mail to the Seller’s registered office address or by e-mail; info@twnty-twnty.com The form can be downloaded at the following link; FORM FOR UNILATERAL TERMINATION OF THE CONTRACT.
If the Buyer submits an unambiguous statement via the above-mentioned communication options, it is necessary to state their name, surname, address, telephone number, fax number or e-mail address.
If the Buyer sends the form by electronically, Twnty – Twnty will notify the buyer of receipt as soon as possible. If the buyer unilaterally terminates the Purchase Agreement, he is obliged to return the delivered product to Twnty – Twnty d.o.o. at his own expense, to the address TWNTY-TWNTY d.o.o. ; Registered office: Gramača 9A, 10000, Zagreb, Republic of Croatia. Twnty – Twnty is obliged to refund the buyer’s money no later than 14 days after receipt of the goods. The buyer shall also return the ordered goods, or shipments that the buyer does not wish to accept, at his own expense.

RETURNING THE PRODUCT

• The buyer is obliged to return the product returned to Twnty – Twnty d.o.o. complete, in the condition in which it was delivered and in the original packaging (the packaging in which the goods were delivered), with all associated parts and documentation. The buyer is obliged to return the products at his own expense to the address: TWNTY-TWNTY d.o.o. ; Registered office: Gramača 9A, 10000, Zagreb, Republic of Croatia.

RIGHT TO UNILATERALLY TERMINATE THE CONTRACT

The consumer may unilaterally terminate the contract within 14 days without giving any reason.

The 14-day period begins to run from the day on which the consumer or a third party designated by the consumer, who is not the carrier, has received the product.

If the consumer orders multiple products in one order which are to be delivered separately, or in the case of goods delivered in multiple pieces or multiple shipments, the 14-day period begins to run from the day on which the consumer or a third party designated by the consumer, who is not the carrier, has taken possession of the last piece or the last shipment of the product.

If regular delivery of goods over a certain period has been agreed, the 14-day period begins to run from the day on which the consumer or a third party designated by the consumer, who is not the carrier, has taken possession of the first piece or the first shipment of the product.

If the consumer is not informed of the right to terminate the contract, the consumer’s right to unilaterally terminate the contract shall expire 12 months after the expiry of the 14-day period.

If the seller has provided the consumer with notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract shall cease upon the expiry of the period of 14 days from the date on which the consumer received that notice.

• In order for the consumer to exercise the right to unilaterally terminate the contract, the consumer must notify the seller in writing of his decision to unilaterally terminate the contract before the expiry of the 14-day period, by an unambiguous statement sent by post to the address of the trade Twnty – Twnty d.o.o., Gramača 9A, 10000, Zagreb, Republic of Croatia

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or by e-mail to the address: info@twnty-twnty.com in which they will state their name and surname, address, telephone number or e-mail address.

The seller will deliver the confirmation of receipt of the statement of unilateral termination of the contract to the consumer without delay, to the physical address or e-mail address. In the event of termination of the contract, each party is obliged to return to the other party what it received under the contract.

Except when the seller has offered to collect the goods returned by the consumer himself, the seller must refund the payment only after the goods have been returned to him, that is, after the consumer provides him with proof that he has sent the goods back to the seller, if the seller was informed about this before receiving the goods.

• The consumer is obliged to return the goods to the address of the company TWNTY-TWNTY d.o.o. ; Registered office: Gramača 9A, 10000, Zagreb, Republic of Croatia.

The seller is not obliged to refund additional costs resulting from the consumer’s explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the seller.

The seller must refund the amount paid using the same means of payment that the consumer used when making the payment, unless the consumer expressly agrees to another means of payment, and assuming that the consumer shall not be obliged to pay any additional costs for such return.

Unless the seller has offered to collect the goods returned by the consumer himself, the consumer must return the goods without delay, and at the latest within 14 days from the day on which he informed the seller of his decision to terminate the contract.

The consumer shall be deemed to have fulfilled his obligation to return the goods on time if, before the expiry of the deadline, he sends the goods or hands them over to the seller, or to a person authorized by the seller to receive the goods.

The consumer shall bear all costs of returning the product himself.

BASIS FOR COLLECTION AND PROCESSING PERSONAL DATA

Twnty – Twnty d.o.o. undertakes and guarantees that in each specific case your personal data will be processed conscientiously, fairly, with the application of appropriate protection measures in order to prevent unauthorized disclosure and misuse of your personal data, and in all respects in accordance with the Personal Data Protection Act (PDPA).

Twnty – Twnty d.o.o. will not provide your personal data to a third party unless otherwise required by law. Your personal data will be processed until your consent is revoked, after which all your data will be permanently destroyed.

Depending on the purpose of collecting and processing personal data, which is described in more detail below, Twnty – Twnty d.o.o. may ask you to leave the following information: first name, last name, e-mail address, home address, city, postal code, country and telephone number so that the ordered items can be adequately delivered through our logistics service PICK & PACK. whose services are performed in accordance with the legal obligation and the law on consumer protection.

In the aforementioned cases Twnty – Twnty d.o.o. collects and processes your personal data solely on the basis of your consent.

We do not collect personal data from your visit to our website, but only from your independent entry when placing an order or registering to receive the newsletter,

RIGHTS OF PROVIDERS OF PERSONAL DATA IN ACCORDANCE WITH ZZOP

In connection with the processing of your personal data, you have the following rights: to request access to data (inspection, notification and issuance of a copy), correction, amendment, updating and deletion of data, as well as to revoke consent to the processing of your personal data, i.e. to withdraw your consent at any time and request the cessation of further processing of your data, to be notified by Twnty – Twnty d.o.o. about the status of your request.

Based on your personal request, you have the right to receive information about your personal data that is stored free of charge. In addition, and in accordance with Art. 21 of the Data Protection Act, you have the right to object to the processing of your personal data.

As stated, according to the legal provisions, you have the right to correct, supplement, disable and delete this personal data, if the data is incomplete, inaccurate or outdated and if its processing is not in accordance with the provisions of the law.

You can revoke your consent to the collection and processing of your personal data at any time in one of the following ways:

• by sending an e-mail to the address info@twnty-twnty.com
• by sending a letter to Twnty – Twnty d.o.o., Gramača 9A, 10000, Zagreb, Republic of Croatia.

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If you revoke your consent to the processing of personal data, Twnty – Twnty d.o.o. is obliged to permanently destroy all of your data without delay, and no later than 15 days from receipt of the revocation.

In the event of unauthorized processing of personal data, you have the right to initiate appropriate proceedings against Twnty – Twnty d.o.o. before the competent authorities and in accordance with the applicable regulations in the Republic of Croatia.

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The privacy policy applies only to the use of the website www.twnty-twnty.com and is valid only for the territory of the Republic of Croatia, and does not apply to links that may contain these websites, and they lead to other websites, and do not apply to the territories of other countries. Twnty – Twnty d.o.o. is not responsible for the content or Privacy Policy of those websites. If you find out that these websites lead to third-party websites with inappropriate content or an unfavorable Privacy Policy, contact us and we will remove such links.

ELECTRONIC COMMUNICATION

By visiting the pages of the Twnty-Twnty online store, you communicate electronically. You hereby agree that all agreements, notices, communications and other content delivered to you electronically shall be as legally binding as if they were in writing.

CHANGES TO THE TERMS OF PURCHASE

Twnty – Twnty d.o.o. reserves right to change and update these Terms of Purchase. Any changes to the Terms of Purchase will be posted on the website www.twnty -twnty.com online stores.